Customer Service and Business Administration Specialist

| Madrid, España

Customer Service and Business Administration Specialist

Iberia and South America


We believe warmth is a key of life, thus TESY has focused its desire, drive and innovation to offer the best heating and water heating appliances.

For more than 25 years TESY has been one of the most innovative and leading companies in the production of electric water heaters and electrical heating appliances in Europe. TESY has presence in over 50 countries, 4 continents and it has more than 850 dedicated and motivated employees around the world. 

We pride ourselves of being a fast developing and a growing company, with the aim to become one of the biggest producers of water heating boilers and electrical heating appliances in the world.

In order to continue our mission, we are looking for a motivated and dedicated person to work at the position of a Customer Service and Business Administration Specialist


   Position Profile:

  •       Responsible for the reception and evaluation of the sales orders/requests
  •       Accountable for the accuracy of the sales orders data input and update of customer accounts Responsible for checking that the price and conditions information to invoice corresponds to the prices that appear in the price lists available for each client.
  •       Responsible for checking that the AP entered in BW corresponds to what has been sent by the SM or HoM.
  •       Responsible for performing availability check of materials, as well as customers’ credit control Responsible for checking the available material of customers who have their own stock
  •       Responsible for the fast and correct responding to customers’ requests
  •       Accountable for the placing and follow-up of the order – cycle with the production department of the company, as well as with logistics department, aiming to ensure the timely delivery of the order and customer satisfaction
  •       Using SAP software, issuing all documents necessary for the delivery
  •       Provide office and administrative support – handling incoming and outgoing phone calls and correspondence, filing, office consumables, etc.
  •       Assist with the preparation of documents, proposals, translations, letters, reports
  •       Organize internal and external meetings
  •       Conduct written and verbal communication with partners


   Position Requirements:

  •      Education – University degree in economics or technology
  •      Professional experience
  • o   At least 5 years of professional experience, two of which in a similar position]
  • o   Experience with documents and invoices]
  •      Language skills: Spanish native and excellent command of English, both written and spoken;
  •      Computer literacy: MS Office, ERP systems;
  •      Inter-personal skills:
  • o   Responsible, self-motivated and well-organized individual;
  • o   Excellent communication and interpersonal skills;
  • o   Ability to solve problems effectively and to meet deadlines;
  • o   Ability to prioritize different tasks
  • o   Outgoing, open and honest personality;
  • o   Strong team player;


   Join the team of TESY and in return you will be provided with:

  •       Opportunity to join an internationally recognized company with high working standards and collaboration with different teams and people;
  •       Corporate events and team-buildings;
  •       Career advancement in the company after shown results. 


 If you are inspired by the opportunity to join us and believe that the position fits to your professional development, please send us your CV in English ( ). 

Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.


    Director Human Resources


    T: +359 2 902 6606

    F: + 359 2 902 6660